TelOne issues statement on major internet outage in Zimbabwe

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As you may know, the internet was mostly down in Zimbabwe today. The main cause as we have established so far is that a Liquid Telecom fibre link supplying most of the country’s internet (directly to Liquid and ZOL customers, but also indirectly through leased capacity to TelOne, Dandemutande and other providers), was down.

So far TelOne has released a statement explaining what the issues are on their side. Essentially, they also had an outage on their Botswana link. Apparently, TelOne gets its internet from 3 sources: Botswana, Mozambique (the EASSy link), and Beitbridge (The Liquid link).

Coincidentally, therefore, the country lost two major links to the internet today. What strange so far is how whatever is supposed to be the backup link or route for the major Liquid link that went down, didn’t come up for hours. The coincidence of losing 2 major links at the same time is also quite strange.

Here’s the TelOne statement:

Public Notice

TelOne sincerely apologises for the unexpected interruption on our Internet service experienced this afternoon.

This is due to faults that occurred on our main links through South Africa and Botswana. Our back-up link through Mozambique has remained active with limited connectivity.

The link through Botswana has now been restored. We however still have limited connectivity as our major link through South Africa is still being worked on.
Our partners and engineers are on the ground working to restore full service.

Thank you for your valued custom and any inconveniences caused by this unfortunate incident are sincerely regretted.

TelOne
Bringing You Together


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