EcoCash has warned its agents to stop charging clients extra money during the processing of transactions.
In a statement released on its Twitter account, EcoCash warned agents against charging customers extra money for cash out services.
“Do not be caught charging customers extra to Cash Out. It is prohibited and attracts serious penalties,” reads part of the statement.
In October last year, former Finance Minister Patrick Chinamasa urged the public to report overcharging agents to the Reserve Bank of Zimbabwe (RBZ) or Econet.
The practice of charging extra to cash out started when cash shortages worsened.