EcoCash has distanced itself from its Agents who are in the habit of extorting money from the transacting public. This follows an outcry by EcoCash’s customers over the 40-60 per cent transaction fees demanded by the Agents when one is doing cash out. EcoCash said in a statement:
EcoCash advises its customers and the general public that it does not condone any illicit activities by EcoCash Agents.
This is a position we have consistently maintained in previous communication through multiple public media channels.
Any customer charged above the agreed and authorised commission levels should immediately report such practices to Toll-Free line 114, or to our official Social Media Accounts.